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MEET OUR TEAMWhen you choose to work with Pacific Life, our team becomes your team.

Customer service is at the forefront of our organization. This commitment to building strong relationships is the foundation of our 153-year old company.

Let our experienced Pensions Solutions Team assist you with the level of dedication that your employees and retirees deserve for a secure future. See how we can create customized solutions with innovative products for your unique needs with impeccable and attentive care.

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Phone
(877) 536-4382, Option 1
Fax
(949) 219-8628
Address
Pacific Life Insurance Company
Institutional Solutions
700 Newport Center Drive
Newport Beach, CA 92660

Customer Service

Phone
(800) 800-9534 (Toll-Free)
Fax
(949) 219-8628

Brian Woolfolk

Senior Vice President and Head of Institutional Division

Brian is responsible for the establishment, growth and profitability of Pacific Life’s institutional product lines. Prior to his promotion to lead the new division in January of 2020, he was senior vice president of sales and chief marketing officer in the Retirement Solutions Division. Brian joined Pacific Life in 2010.

Paul Hance

Managing Director, Head of Institutional Customer Solutions Group

Paul is responsible for leading the Pension Risk Transfer, Defined Contribution Lifetime Income, and Stable Value product lines. Previously, he led the PRT and DCLI product lines. Prior to joining Pacific Life, he was the Chief Actuary at Equitable. Before that, he held a variety of roles at Prudential, including the Head of Pension Risk Transfer Pricing. Paul joined Pacific Life in 2020.

Abhinav Dendukuri

Head of Stable Value and Defined Contribution Lifetime Income

Abhinav joins Pacific Life from Prudential Financial, where his most recent role was leading Stable Value Product & Market Development team focused on growing the Stable Value asset class. Prior to that, he held various roles as an Actuary supporting Pension Risk Transfer, Retirement Plan Services, and International Businesses.

Maya Pillai

Stable Value Sales and Business Development

Maya has been with Pacific Life since March 2018, focusing on Stable Value products, market development, and growth. Before joining Pacific Life, she held various roles within the Stable Value industry.

Russ Proctor

Field VP, Head of Pension Solutions

Russ is responsible for managing the Pension Solutions team and consulting with companies and their advisers to reduce and remove financial risk inherent in their pension plans. He also works with companies who have defined contribution plans to provide guaranteed lifetime income options for plan participants. Russ joined Pacific Life in 2011.

Ruth Schau

Senior Director, Pension Solutions

Ruth works with companies and their advisors to customize solutions to solving financial risks inherent in pension plans. Her focus is with organizations who sponsor defined contribution (DC) plans, such as 401(k) or 403 (b) plans to provide guaranteed lifetime income options for plan participants. Ruth joined Pacific Life in 2021.

Jen Wing

Director, Internal Sales Manager, Pension Solutions

Jen is responsible for overseeing the Internal Sales team for the Pension Risk Transfer and Defined Contribution Lifetime Income product lines. She works with sales intermediaries and consultants, as well as plan sponsors and participants of defined benefit plans to ensure a smooth transition to Pacific Life. Jen joined Pacific Life in 2000.

Kristin Bingham

Pensions Sales Associate

Kristin works on the Solutions Team and is responsible for Pension Risk Transfer transactions which include bid/quote review, new sales development and post-sale Communication and oversight. She is also responsible for lifetime income solutions and managing PARS relationships. Kristin joined Pacific Life in 2008.

Octavio Dominguez

Pensions Sales Associate

Octavio works on the Solutions Team for the Pension Risk Transfer and Defined Contribution Lifetime Income product lines. He helps ensure a smooth transition of plan participants to Pacific Life by working with plan sponsors and sales intermediaries. Octavio Joined Pacific Life in 2011.

Danielle Johnson

Senior Pensions Sales Associate

Danielle is responsible for the pre and post-sale coordination of Pacific Life’s Institutional Annuity products. In her role, she works on building strong relationships with our sales intermediaries and consultants, as well as plan sponsors and participants, providing exceptional customer service as participants transition to Pacific Life. Danielle joined Pacific Life 2002.

Sohail Shakeri

Senior Project Manager

Sohail works as a member of the PMO to ensure new projects and initiatives for Defined Contribution Lifetime Income and Pension Risk Transfer products are successfully executed. He joined Pacific Life earlier in 2020 and brings experience his experience in Project Management servicing the Insurance, Utilities and Financial Solutions industries.

Scott McGill

Director of Operations, Pensions

Scott leads the Operations area for Pension Risk Transfer and Defined Contribution Lifetime Income annuities for the Institutional Division. He oversees a team that supports an industry-leading customer experience through the consistent and accurate handling of transaction requests across the lifecycle of our contracts. Scott joined Pacific Life in 2005.

Sara Faris

Senior Business Process Improvement Analyst

Sara supports the Pension Operations team focusing on the analysis of complex pre/post issue Pension Risk Transfers, pension administration and servicing other pension solution products in the Institutional Division. She delivers an industry-leading customer experience across the lifecycle of our contracts. Sara joined Pacific Life in 2006.

Jamie Finkral

Operations Service Analyst

Jamie joined Pacific Life in 2017 as an Annuities Product Specialist in the Retirement Solutions Division. Currently, she supports the Operations area for Pension Risk Transfer and Defined Contribution Lifetime Income annuities for the Institutional Division. She is a member of the team that supports an industry-leading customer experience through the consistent and accurate handling of transaction requests across the lifecycle of our contracts.

Chad Grosse

Operations Service Analyst

Chad supports the Operations area for Pension Risk Transfer and Defined Contribution Lifetime Income annuities for the Institutional Division. He is a member of the team that supports an industry-leading customer experience through the consistent and accurate handling of transaction requests across the lifecycle of our contracts. Chad joined Pacific Life in 2007.

Leslie Malloy

Operations Service Analyst

Leslie works as a Pension Service Analyst on our Pensions Operations Team. She is focused on providing exceptional operational and administrative support for our Pension customers. Leslie joined Pacific Life in 2006.

Emily Steenson

Operations Service Analyst

Emily supports the Pension Operations team focusing on the analysis of complex pre/post issue Pension Risk Transfers, pension administration and servicing other pension solution products in the Institutional Division. She delivers an industry-leading customer experience across the lifecycle of our contracts. Emily joined Pacific Life in 2014.

Marti Vaughan

Operations Service Analyst

Marti is on the Operations Team for the Pension Risk Transfer and Defined Contribution Lifetime Income products. She works to ease the transition to Pacific Life and provides long-term, quality care to plan participants. Marti joined Pacific Life in 2018.

Destiny Lara

AVP Head of Pensions Product and Pricing

Destiny is responsible for the pricing and design of Pension Risk Transfer products as well as defined contribution plan initiatives. Destiny joined Pacific Life in 2011.

Ahmet Kamil

Director of Product Support

Ahmet joined Pacific Life as a Director of Product Development in May of 2020. He brings with him nearly 15 years of financial services experience with a decade of that spent in the insurance industry in various roles ranging from sales and distribution to defined contribution lifetime income product development. Ahmet’s focus in his current role is bringing to life the defined contribution lifetime income strategy for Pacific Life.

Tim Kim

Director of Actuarial Pricing

Tim started his career at Pacific Life in 2001 and currently oversees the Transactions team, responsible for pricing Pension Risk Transfer transactions. He brings a diverse background of life insurance pricing, reinsurance, and pension consulting to the team.

Wayne Huang

Director of Data Science

Wayne leads the data analytics team in the Institutional Division. Prior to Pacific Life, he was the Head of Data Science at Spruce, a FinTech startup. Before that he was the Head of Predictive Analytics at Prudential Group Insurance. He holds a Ph.D. from Stevens Institute of Technology, an MBA from the State University of New York at Albany, and a BS from National Central University in Taiwan.

Crew Sullivan

AVP Pricing Projects

Crew leads the Pricing Projects Team for Institutional Division. His team’s responsibilities include implementing new product features/capabilities for the Pensions team, new product implementation, and model platform changes. Crew joined Pacific Life June 2020.

Jim Breen

Director of Marketing

Jim leads the marketing efforts for the Institutional Division, including Pension Risk Transfer, Defined Contribution Lifetime Income, Stable Value, and Funding Agreements. He joined Pacific Life in 2015 and brings over 15 years of experience to the team.

Joe Krum

VP Managing Director, Capital Markets Group

With over 29 years of industry experience, Joe currently oversees the Capital Markets Group. Since joining Pacific Life in 2001, Joe has served in various roles, including VP, Treasurer of Pacific Life.

Lance Doherty

AVP, Capital Markets Group

Lance’s responsibilities include funding agreements, FHLB funding, and securities lending income businesses. Since joining Pacific life in 2006, he has held various roles within Corporate Treasury, including capital markets, liquidity management, and short-term investing.

Ron Canent

Director, Capital Markets Group

Ron joined Pacific Life Insurance Company in 1998. He focuses on Funding Agreements, Working Capital Finance Investments, Securities Lending, and Federal Home Loan Bank programs.